Fraser Health - The START Team (Short Term, Assessment, Response, Treatment)

Differentiating Category

Urgent mental health assessment and crisis intervention

Population Served

Children and teens aged 6 to 18 years who are in acute mental health crisis

Services Provided

  • Mental health assessment
  • Safety planning
  • Resource and referral coordination
  • Brief crisis stabilization treatment (individual and/or group) if needed
  • Family support
  • Psychiatric assessment by a psychiatrist if needed
  • Professional consultation

How Service is Delivered

Mobile outreach

When to Contact

There has been a rapid onset (in the past 2-4 weeks) of extreme mental health symptoms resulting in the child/teen being unable to participate in their typical daily activities or relationships.

Mental health crisis may include: 

  • self-harming
  • suicidal thoughts or attempts
  • intense anxiety or depression
  • distorted thinking
  • high risk of significantly harming others


Referral Protocol

Open Referral

  • self
  • parent/guardian
  • healthcare providers
  • schools
  • police
  • crisis lines
  • suicide prevention programs
  • community service agencies

Address / Contact Info

Fraser Health Child, Youth, & Young Adult Mental Health & Substance Use Services
Fraser Health, BC

Phone Numbers

Toll Free : 1 844 782-7811 (1-844-START11)

Hours of Operation

Regular hours: Monday to Friday — 9 am to 9 pm
Weekends and holidays— Noon to 9 pm

Walk-in hours: Please call first to ensure there is a clinician available.

Forms and Resources

Location Map

This program was last updated on 02 Feb 2016.